Refund Policy

We want orders to go smoothly. If something goes wrong, talk to us on Discord first — most issues can be sorted out faster there than through a payment dispute.

Full refund

If we haven't started fulfilling your order yet, or we're unable to deliver it, you get a full refund.

Partial refund

If an order is partially completed (e.g. a partial level recovery), we'll refund the unfulfilled portion.

No refund

Once a service has been fully delivered as described, it's non-refundable. Change-of-mind requests after delivery won't be refunded. For account purchases, once login credentials have been handed over, the sale is final.

We do not refund orders because the publisher (Rockstar/Take-Two, or another game's publisher) suspended, banned, or restricted an account after delivery. That risk is disclosed in our Terms of Service and accepted by you at purchase.

Chargebacks

Filing a chargeback instead of contacting us first may result in removal from the KitsuneNeko Network server. Please open a Discord ticket with your order reference so we can help.

Crypto payments

Cryptocurrency payments cannot be reversed, disputed, or charged back once confirmed on the blockchain — there is no bank or card network to intervene. The same refund rules above still apply (full refund if we haven't started, partial if partially delivered), but any refund we approve for a crypto order is issued at our discretion, manually, back to a wallet address you provide — not automatically, and not guaranteed to be possible in every case (e.g. if we can no longer access the funds). Only pay with crypto if you're comfortable with that tradeoff.